IDC Communications

IDC Wholesale Inc., which operates as IDC Communications Group, was incorporated in 1991.  The name IDC originated from the location of the first offices of the company, which were set up near Ile des Chenes, just south of Winnipeg.  David Penner, MaryAnn Penner, Ingrid Plett and Lorne Plett, who remain the principles of the company, started IDC in the early days of cellular communication.  IDC has experienced significant growth as the wireless communications industry has expanded. 

As MTS’ largest dealer, IDC Communications has demonstrated the highest level of excellence in sales and customer service.  It is the ultimate goal of IDC to continue to service all of our customers at the superior levels that we have demonstrated, while at the same time continuing with the growth and expansion that we have experienced since being awarded with this accomplishment.

OPERATIONS

IDC currently employs a staff of over 80 with 7 locations including Head Office.  Of these employees, we have 4 major account representatives to service our corporate customer base.  Each of our 6 retail locations are managed independently, with all of them reporting to Head Office on a daily basis. 

Our 6 locations are as follows:

Head Office (1385 Niakwa Road East)
St. Vital Centre (MTS Connect Kiosk)
St. Vital Centre (MTS Connect Store)
Kenaston Corner Shopping Centre (Unit 6 – 1650 Kenaston Blvd.)
Steinbach, Manitoba (MTS Connect Store - Victoria Plaza Mall)
Winkler, Manitoba (MTS Connect Store – Southland Mall)
Morris, Manitoba (MTS Connect Store – 314 Stephen St.)
 

Our company’s financial stability allows us to maintain the largest independent inventory base of wireless products and accessories in the Province of Manitoba.  In the event of an industry product shortage or natural disaster, IDC is in the best position to supply large amounts of communications equipment on short notice throughout the Province of Manitoba.  Our high levels of inventory have given us the ability to supply any other MTS dealers with product if they are in need.
 
Our expertise lies in cellular, High Speed Internet, MTS TV, 2-way radios, industrial cordless telephones and telecom equipment,.  Our colleagues within MTS also provide support with their expertise in Long Distance and Business Line services.  Our commitment to our customers is that we will work as a team to ensure they have the best telecommunications solution for their business.
 
IDC is one of the few select dealers authorized by Globalstar to sell, service and distribute the complete line of Satellite products, including handsets, accessories and wireless data modems. 
 
In addition to the above, we carry and service the following products:
 
Iridium Satellite Phones  
LoadTrack Satellite tracking equipment
LincSat Satellite Internet Access 
Sympatico Internet access
Motorola Two-way radios  
EnGenius Cordless phone systems
Wireless Data Products    
 
We have many systems in place that allow us to manage our inventory and financial reporting requirements in an efficient and timely manner for all of our locations.  We have been very proactive in ensuring that all of the systems we are using are up-to-date and take advantage of new technology as it becomes available. 


SALES STAFF

IDC employs over 45 experienced sales staff throughout our six (6) locations. 
Our employees have a varied background of experience in the communications industry.  While we have individuals that specialize in certain areas, every one of our sales people have the ability and training to sell all of the products that we offer.  We employ four (4) full time service technicians for prompt diagnosis and repair.  This service is provided at our Head Office location, or on-site as required
 

TRAINING

IDC is dedicated to having the best-trained staff in the Province of Manitoba.  As a result, we are the only MTS dealer to implement an in-house training department devoted to continually educating our staff in all lines of business.  This proactive approach put us in the best position to be prepared for changes in what has proven to be a rapidly evolving industry. Our training program will ensure that all of the employees are confident, which creates a positive environment. 
 

MTS RELATIONSHIPS.

IDC has maintained a strong relationship with MTS since its inception in 1991.  Dave and Lorne have worked very hard to build on this relationship by building strong alliances with MTS’ management team.  We feel that both MTS and IDC have benefited with the partnerships that we have developed both with MTS and with other MTS dealers.